Within 30 days from the date of receiving the order, you have the right to request the replacement of a product or to ask for a return and refund if you are not satisfied for any reason. After 30 days, your request can no longer be considered. The process is extremely simple, FREE in all EU countries (+Monaco) and on all orders.
We provide a free pick-up service with courrier at the location most convenient to you. Simply send an e-mail to info@cainsmoore.it stating:
- First and last name
- Order numbe
- Item to be returned/replaced
- Specify the reason for the return
Place all items to be returned/exchanged in their original packaging and wrapping, indicating on the package our destination address (DELLA ROVERE S.R.L. via del Molinetto 40/A 44014 Longastrino , FE). The articles must be new, unused and in perfect condition, with all the pendants and labels attached.
Once we have received the items, we will credit your payment within 4 working days using the original payment method, or we will ship the new items you have selected. We can only accept unworn and unwashed items with the original packaging materials.
